How do I correct a mistake i made in my details when booking?
If you need to make changes to your ticket, follow these simple steps:
- Locate Seller Information
- Check your ticket for the seller’s contact details
- Reach out directly to discuss potential modifications
- Understand Potential Costs
- The seller will provide exact pricing based on current airline fares
- Be prepared for potential correction fees
- Modification costs vary depending on ticket type and airline policy
- Recommended Actions
- Contact seller promptly
- Have your ticket information ready
- Ask about specific change fees and fare differences
- Request all modification options
How do I return or exchange my ticket?
Your ability to refund or exchange your ticket depends on:
- Your ticket fare type
- Airline-specific rules
Possible outcomes include:
- Full or partial refund
- Free exchanges
- Exchanges with additional fees
- No refunds or exchanges allowed
Next Steps
- Contact the Ticket Seller
- Find the seller’s name on your ticket
- Missed Flight Procedures
- If not at airport: Call airline immediately
- If at airport:
a. Consult airline representatives
b. Contact seller for refund/exchange options
- Illness-Related Changes
- Contact seller for potential date changes or refunds
- Check fare description in your itinerary receipt
Need Assistance?
If you require further help:
- See our “Contact Us” section
- Describe your situation
- Attach your ticket (check booking email, usually arrives within 3 hours)
We’re here to help you navigate any ticket-related challenges.
How do I buy a child ticket?
Purchasing Child Tickets
- Select passenger categories on the main page
- Choose destination and travel dates
- Total price will include all passengers, including children
Infant Travel Guidelines
- Infants under 2 years old:
- Can travel for free on domestic flights when on an adult’s lap
- No separate ticket required for lap infants
- Must inform airline about traveling with a baby
- Only one lap infant allowed per adult
- For two infants, purchase a separate seat for one
Adding a Child to an Existing Booking
- Contact the ticket seller directly
- Seller’s name is listed on your ticket
What should I do if I didn’t receive my ticket?
Ticket Delivery Process
- Itinerary receipt sent via email within 3 hours
- Email sent to address provided during booking
If Ticket is Missing
Check These Locations:
- Primary email inbox
- Spam/Junk folder
If Not in Spam Folder
- Possible email address typo
- Contact original seller
- Provide:
- Full name
- Travel dates
- Destination
Finding Seller Information
- Check online banking receipt
- Review SMS payment confirmation
Additional Support Options
- Take screenshot of payment confirmation
- Visit “Contact Us” section
- Describe your situation
- Attach transaction proof
Pro Tips:
- Double-check email address during booking
- Verify spam folder
- Keep payment receipts accessible
Need Help? We’re here to assist you!
How early should I arrive at the airport?
Online Check-In with Carry-On Only
- Arrival Time: 1.5 hours before departure
- No checked baggage required
- Streamlined airport experience
No Online Check-In
- Recommended Arrival: 2.5 hours before departure
- Allows time for:
- Finding flight information
- Locating correct check-in desk
- Completing check-in process
- Avoiding last-minute rush
Online Check-In with Checked Baggage
- Arrival Time: 2.5 hours before departure
- Additional time needed for:
- Baggage drop
- Potential luggage processing
- Security checks
Pro Tips
- Always check specific airline requirements
- Consider airport size and potential crowds
- Factor in potential parking or transportation delays
- Have travel documents readily accessible
Quick Recommendation:
When in doubt, arrive 2.5 hours early to ensure a stress-free start to your journey.
How do I add baggage?
Before Purchasing Ticket
- Use toggle in ticket card
- Select at booking stage on seller’s website
- Use “Only including baggage” filter in search
After Ticket Purchase
- Try airline website or call center
- Provide booking number and last name
- Contact seller if airline can’t help
- Find seller name in itinerary receipt
- Add at airport check-in (may be more expensive)
Adding Baggage for One Passenger
- Nextgentravelhub requires same parameters for all passengers
- Options:
- Make separate searches (adults only)
- Buy without baggage, add later for one passenger
Baggage Allowances
- Check itinerary receipt
- Visit airline website for details
- Arrange oversized baggage with airline
Prohibited Items
- Explosives and flammables
- Toxic, caustic, corrosive substances
- Firearms (special cases only)
- Lithium-ion battery vehicles
Carry-On Restrictions
- Liquids: 1L total, 100ml max per container
- Exceptions: Duty-free, baby food
- No sharp objects or aerosols marked “flammable”
- Sports equipment goes in hold
Pro Tips
- Check import/export restrictions
- Consult airline for doubts
- Review airline website for specific rules
What do I need to do to bring my pet with me?
Transportation Options
- In the cabin
- Heated baggage compartment
- Cargo (for very large dogs)
Key Considerations
- Separate fee required
- Price based on pet weight and carrier size
- Airline-specific rules apply
Cabin Travel
- Typically for small cats, dogs, and birds
- Must fit under seat in carrier
- Check airline website for specific requirements
Preparation Timeline
- Start months in advance
- Collect necessary documents
- Complete required vaccinations
Booking Process
- Buy your ticket
- Contact airline to arrange pet travel
- Provide pet details: species, age, weight, carrier dimensions
- Confirm pet’s acceptance on specific flight
Pre-Flight Checklist
- Vaccinations up-to-date (at least 1 month before flight)
- Microchipping completed
- Documents prepared
- Carrier purchased and pet acclimated
- Attach ID tags to carrier and pet
Day of Travel
- Arrive 3 hours before departure
- No online check-in with pets
- Complete veterinary control for international flights
- Avoid feeding pet on departure day
- Consult vet before using any sedatives
Pro Tips
- Check breed restrictions
- Familiarize pet with carrier in advance
- Prepare for potential additional fees
Remember: Each airline has unique pet policies. Always verify specific requirements with your chosen carrier.
How do I check in for my flight online?
Check-In Timeframes
- Online check-in: Opens 24 hours before flight
- Check-in closes: 40 minutes before departure
Online Check-In Process
Required Information:
- Full passenger name
- Booking code/PNR
- Email address
- Departure airport
- Flight details
Seat Selection
- Sometimes free
- Often requires additional payment
- Automatic seat assignment if not selected
Boarding Pass Options
- Online check-in
- Airport check-in
- Digital boarding pass
- Printed boarding pass
Digital vs. Paper Boarding Pass
- Many airlines support digital passes
- Save on phone
- Some require printed version
- Self-check-in terminals available
Important Tips
- Check airline-specific rules
- Some airlines charge for not checking in online
- Itinerary receipt serves as purchase proof
- Travel document required for check-in
Ticket Retrieval
- Check email inbox
- Verify spam folder
- Contact seller if missing
Pro Tip
Always verify specific airline requirements before traveling!